Häufig gestelte Fragen

Du hast ein 30-tägiges Rückgaberecht auf deine Bestellung. Die Produkte sollten im Originalzustand sein und keine Gebrauchsspuren aufweisen.Ausgeschlossen davon sind personalisierte Produkte, diese könnennichtretourniert werden!Bitte beachte:Deine Retoure wird in die Niederlande zurückgesendet, hierfür können zusätzliche Kosten anfallen!

Studio Noos HQ:

You are more than welcome to visit our HQ at Oude Looiersstraat 44, Amsterdam. Here, you can
explore our entire collection, and our team will be delighted to assist you in selecting your favorite Studio Noos item. If an embroiderer is available, personalization typically takes just 15 minutes.

Additionally, it is possible to personalize your Studio Noos item at a later time for a fee. To ensure that an embroiderer is present during your visit, please feel free to send an email to info@studionoos.com. We eagerly anticipate your visit!

Opening hours

Monday – Friday: 9:00AM – 5:30PM

Saturday + Sunday: Closed

Studio Noos HQ
Oude Looiersstraat 44
1016 VJ Amsterdam

Online

Due to the handmade nature of the personalization, the lead time is longer. Your order will be shipped within 10 business days. Trust us, it’ll be worth the wait. This product is made to order; therefore, changes cannot be made, and a personalized item cannot be returned. You will receive a track & trace once your order is shipped.

Step 1: Choose your favorite Studio Noos item from our range that you would like to personalize. Browse through our collection of stylish and functional items, such as our popular Mom Bags, pouches, and accessories, and select the perfect item that suits your style and needs.

Step 2: Select the initials/text you would like to have embroidered on this item, along with the desired embroidery color.

Step 3: Once you are satisfied with your choice, simply place your order through our website. Add your personalized item to your cart and follow the easy steps to complete your order.

Step 4: After placing your order, the Studio Noos team will begin processing it.

Step 5: Our embroiderers carefully adjust the machines to ensure that the desired text or initials are perfectly embroidered in the color you've chosen. This process is carried out with the utmost care and precision.

Step 6: Once the embroidery is complete, your personalized item is checked to ensure it meets our quality standards. It is then carefully packed, paying attention to detail, to ensure it arrives safely and stylishly at your doorstep.

Step 7: Finally, your order is handed over to our delivery partner for shipping. Once the package arrives, you're ready to enjoy your unique and personalized Studio Noos item, specially crafted for you with love and attention.

Once you have selected your favorite Studio Noos items and placed an order, we immediately begin processing your order. This includes collecting the products, packaging, and preparing for shipment.

After processing, your order will be
shipped to the delivery address you provided. You will receive a tracking
number to monitor the status of your shipment.

Please note that sometimes your
tracking number may appear stagnant, indicating delays in the delivery service. Rest assured, your order will still be delivered within a few days. If this is not the case, please reach out to us via info@studionoos.com, and we are happy to assist you.

Ab einem Bestellwert von 75 Euro ist der Versand nach Deutschland, Belgien und in den Niederlanden kostenlos.

Für Bestellungen unter 75 Euro (DE) gelten die regulären Versandkosten (4,95 Euro).

Personalisierung

Unsere Produkte können nur mit Buchstaben personalisiert werden. Die Verwendung von Formen oder Symbolen ist nicht möglich!

VersandBestellungen, die einen personalisierten Artikel enthalten, werden innerhalb von 2 Wochen verschickt. Du erhältst einen DHL Track & Trace Link zur Sendungsverfolgung, sobald deine Bestellung versandt wurde.Da unsere Produkte mit viel Liebe bestickt werden, kann es in Hochphasen zu Verzögerungen kommen.

Änderungen & UmtauschSchriftzüge, Farben oder Stickereien können nicht nachträglich geändert werden und ein personalisierter Artikel kann nicht zurückgegeben werden.Du hast noch Fragen? Dann schreibe uns eine Email oder ruf uns an Email: info@studionoos.com

Bestellungen werden (in der Regel) innerhalb von 72 Stunden mit DHL versandt, sofern die Artikel vorrätig sind. Samstags und Sonntags werden keine Bestellungen zugestellt.Du erhältst einen DPD Track & Trace Link zur Sendungsverfolgung, sobald deine Bestellung versandt wurde. So weißt du immer, wo sich deine Bestellung gerade befindet.

Personalisierte Produkte
Bestellungen, die einen personalisierten Artikel enthalten, werden innerhalb von 2 Wochen verschickt.Da unsere Produkte mit viel Liebe bestickt werden, kann es in Hochphasen zu Verzögerungen kommen.

After placing your order, it's possible to receive an invoice. You can request one by emailing info@studionoos.com. We're
happy to assist you further!

Would you like to stay informed about our latest products, exclusive offers, and exciting updates? Then subscribe to our newsletter and receive regular updates directly in your inbox. As a new subscriber, you'll also receive a 10% discount
code.

Didn't receive the discount code immediately? It may have ended up in your spam folder, or please reach out to us via info@studionoos.com.

Let your items be beautifully wrapped with our gift wrapping option. The prices of the
items are not visible to the recipients of the gift; these are not disclosed upon delivery of the order.

If you're interested in collaborating with Studio Noos, we invite you to contact us via marketing@studionoos.com.

Please tell us a bit more about yourself, your platform, and your ideas for a potential collaboration.

We look forward to hearing from you.